What format are the videos in?
Unless otherwise noted , videos are in quicktime format using Photo- JPEG compression. This compression format is used by many of the top online stock companies because it is nearly universally compatible with most non-linear editing applications and it has an excellent compression to size ratio.
How soon can I get my files?
Files are immediately available for download upon payment confirmation. The only exception is the pick 5 combo deal, please allow a few hours for us to manually setup your download for this purchase.
Help! I downloaded my videos and they aren't opening in quicktime!
We use a compression on our videos that allows the animations to retain as much information as possible and allow you to use them in just about every editing program out there. The downside, is that the file sizes tend to be rather large. Sometimes, while a user is downloading a large file, the server or your internet service provider can reset causing the file to become truncated and not work. If this happens to you, just shoot us a quick note to
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. We have another way to send files to you that will work.
What forms of payment do you accept?
We exclusively use paypal for all online transactions. However, you do not need a paypal account to purchase from our site, paypal now accepts credit card payments without setting up an official paypal account.
What are the permitted uses for files purchased on virtual-studio-set.com ?
Permitted uses:
Personal use
Commercial use
Blog and podcast production
YouTube video blogging
Broadcast production
DVD productions
Student productions
Non-profit / church productions
Web/streaming and live production
Non-permitted uses:
Reproduction or redistribution of the original files in any way
Resale or sale of original or slightly altered files
Sale as a set or other package
Any illegal use or as a part of an illegal use under the laws in which you reside
Why cant I add an item to the cart!?
There are 2 possible reason you may not be able to add items to the cart.
First, check and make sure the www is preceding the website address in your address bar. The URL should be http://www.virtual-studio-set.com. If it is http://virtual-studio-set.com, the shopping cart will not allow you to add items to the cart.
The other possible reason is that our shopping cart requires that you allow cookies to keep track of what items you have added to your cart. If you are having trouble , please check google for instructions on how to allow cookies on your browser. If all else fails, simply email us, and we will take care of your order immediately.
What editing systems do your files work with?
Our files should work with nearly any non-liner editing package on the market. Here are a few that have been tested to work:
Adobe After Effects, Premiere and Encore, Sony Vegas, Final Cut Express and Studio and Motion.
If for some reason our files do not work with your system, simply email us and we will convert the files to a format that works for you free of charge. If we can't get the files to work for you, we will issue a refund of the full purchase price.
What is the resolution of your HD files? SD files?
HD files are rendered at 1920 x 1080 dimension and are compressed in Photo-JPEG format. Sd files are 720 x 480 Widescreen NTSC format compressed in Photo-JPEG format.
I don't have the bandwidth to download all the files I want, can you send me cd with the files?
Yes, simply email us with the files you would like on your cd and we will take care of getting a cd/DVD sent out to you. We offer free shipping in the continental united states.
OUR NO RISK GUARANTEE:
We want you to be completely satisfied with any purchase you make from us. If you are dissatisfied, unable to get the file to work, or unable to download the file for some reason, we will refund 100% of your money to you within 5 days of purchase. Our aim is to create repeat customers and clients who would recommend us to their friends and collegues. Limited to 3 files or orders per customer. Excludes After Effects Projects.
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